Our Commitment to Your Privacy
Introduction
At Hotel Triveni Darshan ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our hotel.
By using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website or during your stay.
Information We Collect
We collect several types of information for various purposes:
Personal Information
- Full name and contact details
- Email address and phone number
- Passport or ID information
- Payment and billing information
- Check-in and check-out dates
Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and cookies
- Location data (if permitted)
- Pages visited and time spent
How We Use Your Information
We use the collected information for various purposes:
Reservation Processing
Customer Service
Security & Safety
- To process and manage your hotel reservations
- To provide customer support and respond to inquiries
- To send booking confirmations and updates
- To improve our services and website functionality
- To comply with legal obligations and regulations
- To send promotional offers (with your consent)
Data Protection & Security
We Take Security Seriously
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
SSL Encryption
Secure Servers
Access Controls
Regular Audits
Cookies Policy
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Understand how visitors use our site | 2 years |
| Preference Cookies | Remember your settings | 1 year |
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Third-Party Services
We may employ third-party companies and individuals for the following reasons:
- To facilitate our service (payment processors, booking platforms)
- To provide the service on our behalf
- To perform service-related services
- To assist us in analyzing how our service is used
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You can request correction of inaccurate or incomplete data.
Right to Erasure
You can request deletion of your personal data under certain conditions.
Right to Object
You can object to our processing of your personal data.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Typical Retention Periods: Guest information is typically retained for 7 years from the date of check-out for accounting and legal purposes, unless a longer retention period is required or permitted by law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Policy Updates
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
Recommendation: We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Hotel Triveni Darshan
32A, Yamuna Bank Rd, Kydganj
Prayagraj, Uttar Pradesh 211003
Contact Methods
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: January 1, 2025