Hotel Triveni Darshan - Terms of Service
These Terms and Conditions govern your use of our website, booking services, and stay at Hotel Triveni Darshan. By making a reservation or using our services, you agree to be bound by these terms.
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Acceptance of Terms
By accessing and using the Hotel Triveni Darshan website or making a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Note: These terms may be updated periodically. Continued use of our services after changes constitutes acceptance of the updated terms.
Reservations & Bookings
All reservations are subject to availability and the following conditions:
Booking Requirements
- Valid government-issued photo ID required
- Complete contact information must be provided
- Advance payment may be required during peak seasons
- Minimum age for booking: 18 years
Guest Information
- All guests must register at check-in
- Maximum occupancy as per room type
- Extra bed charges apply where available
- Children under 5 stay free (with parents)
Important Notice
Reservations are not transferable without prior written consent from hotel management. The hotel reserves the right to refuse check-in if valid ID is not presented.
Check-in & Check-out Policies
| Policy | Timing | Notes |
|---|---|---|
| Standard Check-in | 12:00 PM onwards | Early check-in subject to availability |
| Standard Check-out | 11:00 AM | Late check-out charges may apply |
| Early Check-in | Before 12:00 PM | 50% of room rate may apply |
| Late Check-out | After 11:00 AM | Extra charges as per hotel policy |
Additional check-in/check-out information:
- Check-in before 6:00 AM is considered as previous night's stay
- Government-issued photo ID (Passport, Aadhar, Driving License) mandatory for all guests
- Foreign nationals must provide passport and valid visa
- The hotel reserves the right to pre-authorize credit cards at check-in
Payment Terms & Methods
Credit/Debit Cards
Bank Transfer
Cash Payment
Tax Information: All room rates are subject to 18% GST (Goods and Services Tax) as per Indian government regulations. Service charges may apply for additional services.
Cancellation & Refund Policy
| Cancellation Period | Refund Amount | Remarks |
|---|---|---|
| 48+ hours before check-in | Full refund | Processing fees may apply |
| 24-48 hours before check-in | 50% refund | One night charge retained |
| Less than 24 hours | No refund | Full charge applicable |
| No Show | No refund | Entire stay charged |
Peak Season Cancellation
During Kumbh Mela, Magh Mela, and other major festivals: Cancellations must be made 7 days in advance for any refund. Less than 7 days notice will result in full charge.
Refunds will be processed within 7-10 business days using the original payment method. Bank processing fees may be deducted.
Guest Conduct & Hotel Policies
Guest Responsibilities
- Respect other guests' peace and privacy
- No smoking in non-smoking rooms
- Proper use of hotel property and amenities
- Compliance with all safety regulations
- No illegal activities on premises
Prohibited Activities
- Bringing pets without prior permission
- Cooking in rooms (except designated areas)
- Commercial activities without authorization
- Damage to hotel property
- Excessive noise after 10:00 PM
Right to Evict
The hotel reserves the right to evict any guest without refund for violation of hotel policies, illegal activities, or disturbance to other guests.
Liability & Insurance
Limitation of Liability
Hotel Triveni Darshan shall not be liable for any loss, damage, or injury to persons or property, except where such loss, damage, or injury is proven to result from the negligence of the hotel or its employees.
Valuables
Use safety deposit boxes
Parking
At owner's risk
Force Majeure
Events beyond control
Special Requests & Accessibility
Accessibility Features
Hotel Triveni Darshan strives to accommodate all guests. We offer:
- Elevator access to all floors
- Wheelchair-friendly common areas
- Accessible parking spaces
- Assistance available upon request
While we endeavor to fulfill all special requests (specific room locations, dietary requirements, etc.), these cannot be guaranteed and are subject to availability. Please make such requests at the time of booking.
Dietary Requirements
Notify us in advance for special dietary needs. We offer vegetarian and Jain meal options.
Special Occasions
Contact us for arrangements for birthdays, anniversaries, or other celebrations.
Website Terms of Use
Digital Platform Guidelines
Our website is designed to provide accurate information and facilitate easy bookings.
- The website content is for informational purposes only
- We reserve the right to modify website content without notice
- All bookings are subject to confirmation by the hotel
- Technical errors in pricing or availability may occur; we reserve the right to correct such errors
- Unauthorized use of website content is prohibited
Disclaimer: While we strive for accuracy, room rates and availability are subject to change without notice. Final rates are confirmed at booking.
Governing Law & Dispute Resolution
Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Prayagraj, Uttar Pradesh.
Contact for Clarifications
Address
32A, Yamuna Bank Rd, Kydganj, Prayagraj, UP 211003
For any questions regarding these Terms and Conditions, please contact us using the information above.
Acknowledgement of Terms
By making a reservation or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions stated above.
These Terms & Conditions are effective from January 1, 2025